An answer nobody can check gets checked anyway.
A maintenance engineer asks an assistant for the torque on a flange connection. A number comes back, immediately, in full sentences, with the calm tone of a system that is sure of itself. They pick up the wrench, pause, and ask the hall: does anyone know if that is right?
From that moment the project is in trouble. The number is usually right. The trouble is the question the system raised and left open: where from. The engineer walks to the folder, looks it up, finds the same number, and has taken twice as long as without the assistant. The third time, they go straight to the folder.
The rollback is quiet. Usage drops slowly until a figure appears in a review that nobody has to argue with, and someone says the team was not ready. What was not carried was the burden of proof, and it was sitting with the user.
Order first, then answers with sources.
One shared order
AskEdda brings machines, cases, documents and terms into one shared order: your company’s ontology. Put simply, AskEdda knows which machine belongs to which case, which document and which term. The order lives in AskEdda; your source systems stay as they are.
The citation itself
Document, page, section, revision date: the exact place someone can open and read for themselves. Every answer, including the short ones.
Silence when there is nothing
No source, no answer. “I do not know” is uncomfortable in a demo. It is also the reason teams keep using the system, when a plausible-sounding alternative would have been caught out once and abandoned.
Three questions for any vendor, including us.
Ask something you already know the answer to
Then ask for the source. You are checking whether the citation is real and specific, or a plausible-looking reference to a document that does not contain the claim.
Ask something only one department may answer
Use the account of someone who does not have that access. If the answer appears anyway, the permission model is decorative.
Ask something your company has never documented
This is the one that decides it. A system that produces something plausible here will produce something plausibly wrong in production, and nobody will notice until a line stops or an auditor asks.
TROESTER: from real service cases to a strategic partnership.
Questions
How is this different from Microsoft Copilot or ChatGPT Enterprise?
General AI assistants help with email and drafting. AskEdda brings order to the knowledge in SAP, tickets and service reports and answers with the source; where there is no source, it says so. In a pilot you ask both the same three questions from your daily work.
Does it work with German documents and English questions?
Yes, in both directions. The citation always points at the original document in its original language, so the person checking sees the real source.
What does it need from our IT team?
Read access to the sources you release, and someone who knows how your systems are organised. Before the contract, your IT gets the IT checklist, the technical documents and the data processing agreement.
Where does the data sit?
You get it in writing before you sign: where AskEdda runs, which language model phrases the answers and which service providers are involved. It is all set out in the data processing agreement, a separate contract next to the main one.
Who sees what?
Everyone sees only what they may already open in your systems today. Your permissions still apply and are checked with every question. AskEdda reads and never changes anything in your source systems.
What happens after the pilot?
You get the before figure, the after figure and the method, and you decide. AskEdda is the start: on this foundation, skillbyte builds further systems with you, one department at a time.
See it against your own documents.
A demo on our data tells you very little. Bring three questions from your own operation and we will show you what the answers and the citations look like.
From bottleneck to a measured number, on your own data.
Tell us the process that eats your time. We build on your real data, measure with the method agreed before the start, and if the numbers do not carry it, we say so.
Request the callRequest the callAnswers with the source attached.
Industrial knowledge, readable by the people who need it: in the hall, on the road, on the night shift.
See how it works