Industrial knowledge sits in people’s heads and scattered files.
A service technician retires and decades of fault patterns leave with them. A quote waits because the person who can price it is on holiday. A production plan written on Monday no longer holds on Tuesday. The gap here is knowledge, and software has never closed it, because the knowledge was never written down in a form a system could read.
That changed. Language models can read a service report from 2004, a CAD drawing, a WhatsApp thread and a ticket history, and connect them. What they need first is order, and a source for every answer. That is the part we build, starting with AskEdda.
“Our knowledge sits in SAP tables, documents and in our colleagues’ heads. AskEdda brings it together and makes it usable for us day to day. Working with skillbyte is refreshingly straightforward: short paths, quick responses and a team that really listens.”
Lisa Köhlert, CFO office and AI manager, TROESTER GmbH & Co. KG. Translated from German.Three product lines, one principle: every answer carries its source.
AskEdda
Brings order to the knowledge in SAP, SharePoint, manuals and tickets and makes it retrievable for your team, every answer with document, page and revision. AskEdda is the start: skillbyte builds further systems on this foundation.
How AskEdda works → 02 · SOFTWAREAI Engineering & legacy modernisation
Review models for teams shipping AI-generated code, and a way through grown core systems that does not require a big-bang rewrite. Risk classes, guardrails and properties you can actually test.
Read the approach → 03 · PHYSICAL AIRobotics
Cells, cobots and autonomous transport for small batch sizes, with an honest amortisation calculation before anyone signs. Including the cases where the answer is that a robot does not pay off yet.
See the robotics work →A pilot on your own data, then you decide.
Data access first
We work with what already exists: service logs, manuals, drawings and ticket history. Read access is enough, and your permissions still apply.
AskEdda puts your knowledge in order
AskEdda brings machines, cases, documents and terms into one shared order: your company’s ontology. Put simply, it knows which machine belongs to which case, which document and which term. Answers arrive in the tool the team already uses.
Measurement on real cases
Real faults, real staff, a stopwatch instead of slides. Resolution times and follow-up questions get logged and compared against the previous period.
Your decision
You get the before-and-after figure and the method behind it. If it does not pay off, we say so.
TROESTER: from real service cases to a strategic partnership.
TROESTER builds machines and plants in Hanover. TROESTER tested AskEdda on real service cases; it became a strategic partnership. The service history behind it spans more than 15 years and 4 sites, in several languages.
What changes across a border, and what does not.
Language and delivery
Our engineering and consulting teams work in English. Documentation, workshops, review sessions and the assistant itself run in English, German or both at once, for teams with German source documents and English-speaking stakeholders.
Hosting and data
You get it in writing before you sign: where AskEdda runs, which language model phrases the answers and which service providers are involved. It is all set out in the data processing agreement, a separate contract next to the main one. AskEdda reads and never changes anything in your systems.
Time zones
Cologne is UTC+1 or +2, so the UK overlaps almost completely and the US East Coast overlaps by half a day. For US projects we schedule the standing calls in your morning.
Contracts
The pilot has an agreed scope and price. It ends with a number and a written method. What happens afterwards is a separate decision, and a separate contract.
Questions we get asked first
Do you work with companies outside Germany?
Yes. skillbyte works for 40+ industrial companies. We take projects in the UK, Ireland and the US where the setup fits: an industrial or engineering-led business, a bottleneck that can be measured, and someone internally who owns the outcome.
How much does a pilot cost?
That depends on the area and the sources. We name the range for a pilot after a 30-minute call and a short look at what data exists. If we think the case will not carry the cost, we say so in the call.
What if our documents are in German and our team is not?
That is a common case. The assistant reads German sources and answers in whatever language the question was asked in, with the citation pointing at the original German document.
Who sees what?
Everyone sees only what they may already open in your systems today. Your permissions still apply and are checked with every question. AskEdda reads and never changes anything in your source systems.
Who owns what gets built?
You own your data, your documents and the configuration built on them. We keep the product.
Thirty minutes, no sales deck.
You describe the bottleneck, we tell you whether it is worth building, what it would take, and what it would cost. If the answer is that you should not do it yet, you will hear that too.
From bottleneck to a measured number, on your own data.
Tell us the process that eats your time. We build on your real data, measure with the method agreed before the start, and if the numbers do not carry it, we say so.
Request the callRequest the callAnswers with the source attached.
Industrial knowledge, readable by the people who need it: in the hall, on the road, on the night shift.
See how it works